FAQ

When can I expect to receive my resume, items or cover letter?

We aim to fulfil deliveries within 1-2 business days unless specified or requested.

How do I order a resume or package?

Please head to our homepage, there you will see the 'order' button. Alternatively, this button is on the Template page, Pricing and Packages. If you have any issues with ordering from us, please contact us using the Facebook Messenger pop-up link.

What do you mean by '100% Satisfaction Guarantee'?

If you order with us, we will send you a watermarked resume. If you approve of the design, that's great. If not, we will work with you on changing, amending and modifying the resume until you are 100% satisfied. No matter how long it takes, we will continuously work with you. Once this process is complete, you will receive your resume.

What do the bespoke consultations entail?

Our consultations include an open dialogue regarding your resume design, your direction, how you would like the resume to look and feel, which industry you want this catered towards and more. We will also offer tips, hints, tricks and more on the current Australian job market. Where to apply for jobs, the best and efficient ways to apply for jobs and more. The consultations are held by a Australian Job Market Specialist, Designer and Writer.

Can I receive a refund if I am not satisfied?

If you are not satisfied with your order, we will work with you continuously to ensure you are satisfied by making any modifications and amendments necessary. We have a 100% satisfaction guarantee and are therefore bound to ensure the highest quality standard. If, for whatever reason, you receive your resume and do not wish to have amendments nor allow us to rectify your issues - unfortunately we cannot refund you.

I would like to order a resume, but I do not want to book a consultation.

That's completely fine! Life is busy and we understand that not everyone has the time to attend a consultation. These consultations are optional. The order form will collect all of the necessary information in which we will need in order to design your new resume - if we have any questions, we will contact you immediately.

How do I choose a design for my resume?

Please head to our Template section and view the designs from here. On the order form, you will have the opportunity to reselect this - so please keep in mind the template number (i.e., #40) and the name of the design.

I made a booking for a consultation via Facebook, how do I cancel this?

If you wish to cancel your consultation appointment - this is fine. We do ask for 24 hours notice. When you book an appointment on our Facebook page, you will receive appointment reminders. If you want to cancel your appointment, open your Messenger conversation with us, click 'View Details' on the appointment confirmation and then click 'Cancel Appointment' - to reschedule, please do so by our Facebook page or contact us.

I seen a resume design online that I would like to copy. Are you able to accept custom designs?

Absolutely! So long as this fits the criteria (i.e., has enough space to showcase your information etc) - then we can accept the custom design. On the order form, there is an option to submit a custom design that you have seen elsewhere. If we have any problems with copying this design, we can contact you to rectify this or offer alternatives.

Which format will my new resume be in?

We use Photoshop, Adobe, & other illustration & subscription programs to create resumes & deliver these within .pdf format. We find that Microsoft Word is the less versatile in terms of resume design and customisation. It is also the inferior choice. Why is this? Often, resumes within Word format are distorted when the receiver (i.e., a job that you applied for) receives this. There are various different versions of Microsoft Word, which ultimately open, view and format resumes differently. For consistency, it is recommended to send your resumes in pdf format.

What payment methods do you accept?

We accept all major credit and debit cards. Payments are made via PayPal. If you do not have a PayPal account on the order form, this is okay; there is an option to check out as a guest and input your card information. Payments through PayPal are secure and protected.

Where can I find your Privacy Policy & Terms/ Conditions?

Please head to the footer of any page.

Who we are.

We are a team of highly trained professional resume writers, specialists and designers with your aim in mind.

Ness

Job Market Specialist, Resume Designer & Writer.

Daniel

Graphic Designer & Resume Designer.

Alexandra

Former HR Manager, Job Market Specialist & Recruitment Consultant.

Contact us

Got any questions? Don't hesitate to reach out.

Privacy Policy

Your privacy is important to us.

It is Resume Maid's policy to respect your privacy regarding any information we may collect from you across our website, https://resumemaid.landen.co/, and other sites we own and operate.

We only ask for personal information when we truly need it to provide a service to you. We collect it by fair and lawful means, with your knowledge and consent. We also let you know why we’re collecting it and how it will be used.

We only retain collected information for as long as necessary to provide you with your requested service. What data we store, we’ll protect within commercially acceptable means to prevent loss and theft, as well as unauthorized access, disclosure, copying, use or modification.

We don’t share any personally identifying information publicly or with third-parties, except when required to by law.

Our website may link to external sites that are not operated by us. Please be aware that we have no control over the content and practices of these sites, and cannot accept responsibility or liability for their respective privacy policies.

You are free to refuse our request for your personal information, with the understanding that we may be unable to provide you with some of your desired services.

Your continued use of our website will be regarded as acceptance of our practices around privacy and personal information. If you have any questions about how we handle user data and personal information, feel free to contact us.

This policy is effective as of 1 July 2020.

Resume Maid Terms of Service

Terms By accessing the website at https://resumemaid.landen.co/, you are agreeing to be bound by these terms of service, all applicable laws and regulations, and agree that you are responsible for compliance with any applicable local laws. If you do not agree with any of these terms, you are prohibited from using or accessing this site. The materials contained in this website are protected by applicable copyright and trademark law.
Use License

Permission is granted to temporarily download one copy of the materials (information or software) on Resume Maid's website for personal, non-commercial transitory viewing only. This is the grant of a license, not a transfer of title, and under this license you may not:

modify or copy the materials; use the materials for any commercial purpose, or for any public display (commercial or non-commercial); attempt to decompile or reverse engineer any software contained on Resume Maid's website; remove any copyright or other proprietary notations from the materials; or transfer the materials to another person or "mirror" the materials on any other server.

This license shall automatically terminate if you violate any of these restrictions and may be terminated by Resume Maid at any time. Upon terminating your viewing of these materials or upon the termination of this license, you must destroy any downloaded materials in your possession whether in electronic or printed format.

Disclaimer

The materials on Resume Maid's website are provided on an 'as is' basis. Resume Maid makes no warranties, expressed or implied, and hereby disclaims and negates all other warranties including, without limitation, implied warranties or conditions of merchantability, fitness for a particular purpose, or non-infringement of intellectual property or other violation of rights. Further, Resume Maid does not warrant or make any representations concerning the accuracy, likely results, or reliability of the use of the materials on its website or otherwise relating to such materials or on any sites linked to this site.

Limitations In no event shall Resume Maid or its suppliers be liable for any damages (including, without limitation, damages for loss of data or profit, or due to business interruption) arising out of the use or inability to use the materials on Resume Maid's website, even if Resume Maid or a Resume Maid authorized representative has been notified orally or in writing of the possibility of such damage. Because some jurisdictions do not allow limitations on implied warranties, or limitations of liability for consequential or incidental damages, these limitations may not apply to you.
Accuracy of materials The materials appearing on Resume Maid's website could include technical, typographical, or photographic errors. Resume Maid does not warrant that any of the materials on its website are accurate, complete or current. Resume Maid may make changes to the materials contained on its website at any time without notice. However Resume Maid does not make any commitment to update the materials.
Links Resume Maid has not reviewed all of the sites linked to its website and is not responsible for the contents of any such linked site. The inclusion of any link does not imply endorsement by Resume Maid of the site. Use of any such linked website is at the user's own risk.
Modifications Resume Maid may revise these terms of service for its website at any time without notice. By using this website you are agreeing to be bound by the then current version of these terms of service.
Governing Law These terms and conditions are governed by and construed in accordance with the laws of Queensland and you irrevocably submit to the exclusive jurisdiction of the courts in that State or location.